Privacy Policy

Effective Date: 29/05/2025

Last Updated: 10/08/2025

ALOURAVN Store, an online shopping mall service operated by Aloura Company Limited (hereinafter referred to as “ALOURAVN”), regards the protection of customers’ personal information as paramount and makes every effort to protect customers’ privacy.
ALOURAVN Store complies with the personal information protection regulations under any applicable laws and regulations relating to information and communications service providers, including the Telecommunications Security Protection Act, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Personal Information Protection Act and its Enforcement Decree. In accordance with applicable laws,
ALOURAVN has established a Privacy Policy (“Policy”), which is published on its website (https://alouravn.com/privacy-policy/) for customers to access.
This Policy may be amended from time to time to comply with changes in relevant laws and regulations. In the event of any amendments or changes to this Policy, ALOURAVN will make such changes on this page and, where necessary, will notify you via email. Users are requested to check for such amendments when accessing the ALOURAVN Store website.

1. Commitment & Legal Basis

At AlouraVN.com, we are committed to protecting customer privacy in compliance with Vietnamese and international data protection laws (including the EU GDPR, California CCPA, and e-commerce regulations).

2. Consent Mechanism

By registering an account, making a purchase, or using our services, you consent to the collection and processing of your personal data as described in this policy. You may refuse or withdraw your consent at any time.

3. Information We Collect

• Full name
• Delivery address
• Phone number
• Email
• Transaction history & payment method
• Device & cookie information (if consented)

4. Purposes of Use

• Process and deliver orders
• Confirm and communicate about transactions
• Send promotions and updates (if opted in)
• Improve user experience and services
• Prevent fraud and violations
• Comply with legal obligations

5. Cookie & Tracking

We use cookies and similar technologies to remember your preferences, analyze traffic, and personalize content. You can disable cookies in your browser settings, but this may affect your browsing experience.

6. Security Measures

• Encrypt transmitted data
• Limit internal access
• Conduct regular security audits
• Train staff in data protection

7. Data Sharing & Processing by Third Parties

We do not sell personal data. We only share data with:

• Shipping partners

• Payment providers

• Law enforcement upon valid request
  All partners sign a data protection agreement.

8.  Data Retention & International Transfers

Personal data is stored in our internal systems or secure servers. If data is stored or processed outside Vietnam, we ensure equivalent protection standards as GDPR.

9. Your Rights

• Access, correct, or delete data
• Withdraw consent
• Opt out of marketing communications

10. Policy Changes

We will notify on our website at least 7 days prior to the new policy taking effect.

11. Contact

• Email: alouracontact@gmail.com

• Phone: (+84) 969 777 005

• Address: Dong Yen Village, Dong Phong Commune, Yen Phong District, Bac Ninh Province

• Data Protection Officer (DPO): Nguyen Thi Hong Cuc